Shipping policy

At Cinto, we take great care in ensuring your beauty essentials reach you safely. Below is our policy regarding how we handle and ship your orders.

1. Shipment Processing Time

All orders are processed and prepared for shipment during our standard business hours.

• Orders are not processed or shipped on weekends or public holidays.

• During high-volume periods (such as new product launches or seasonal sales), processing times may be slightly extended. We appreciate your patience as we ensure every order is packed with care.

2. Shipping Rates & Calculations

Shipping charges for your order will be calculated and displayed at the final stage of checkout. Rates are determined by the weight of your package and the destination address.

3. Tracking Your Order

Once your order has been handed over to the carrier, you will receive a Shipment Confirmation email containing your tracking number. Please allow a short window for the carrier to update the tracking status in their system.

4. Customs, Duties, and Taxes

Cinto is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (including tariffs, taxes, or brokerage fees).

5. Damaged Items

In the rare event that an item arrives broken or damaged due to transit, please save all packaging materials and the damaged goods. Contact our support team at cintoshopify@gmail.com within 48 hours of delivery with photos of the damage so we can resolve the issue for you.

6. Incorrect Addresses

Please double-check your shipping address at checkout. Cinto is not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an insufficient address, a reshipping fee may apply.